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Certified Support for your Prestashop store

Línea Gráfica's Prestashop support packages adapt to any of your store's needs. You can request development tasks and modifications or improvements to your project, consulting, design... Everything you need to boost your ecommerce sales!

Agency with the highest qualification, we are Prestashop Expert ***

Trust an agency with the highest qualification in Prestashop. We are Prestashop Expert ***. Our Prestashop support packages adapt to any of your store's needs. You can request development tasks and modifications or improvements to your project, consulting, design... Everything you need to boost your ecommerce sales!

Proofreading and bug fixes

Do you detect functionality errors and/or 500 errors in your online store? We review your website to identify them and make the necessary corrections.

Installation and commissioning of modules

We carry out the installation, configuration and necessary modifications to the modules you need so that they do not interfere with the functionality of the store.

Issues with SSL and mixed content

We solve problems resulting from the installation of SSL certificates and mixed content that mark your website as “insecure”.

Carriers and payment gateways

The biggest problem for any e-commerce business. Put the analysis and solution of these incidents in our hands so you can invoice and ship your products.

Strategic Consulting Service

We conquer global markets and drive growth of your ecommerce by adapting and executing efficient marketing strategies for each country.

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Design and layout modifications

Based on your preferences and the proposals of our design and UX team, we implement the necessary modifications to maximize conversion.

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Hire your Prestashop support package

The service offered includes consulting and development work to carry out project modifications and/or improvements, according to the needs and requests of the client.
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20 hours 1200€ + VAT

The hour comes out at 60€
Hire
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30 hours 1770€ + VAT

The hour comes out at 59€
Hire
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40 hours 2320€ + VAT

The hour comes out at 58€
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50 hours 2850€ + VAT

The hour comes out at 57€
Hire
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60 hours 3360€ + VAT

The hour comes out at 56€
Hire
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100 hours 5500€ + VAT

The hour comes out at 55€
Hire

How do we work?

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Contact

If you have any questions, please contact us and explain the needs of your project. We will try to guide you and offer you the best solution for each problem or improvement that your e-commerce needs.

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Estimate

Based on these needs, our Shopify-certified technical support team will estimate the time required to implement the analysis, changes and/or improvements.

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Solution

We start working on your project, keeping you informed at all times through our internal management panel where you can communicate with us at any time. Feedback is essential for us.

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Feedback

We believe that continuous feedback is one of the keys to the success of any project and client-supplier relationship. That is why we have the best professionals in the ecommerce field, with clear work protocols and a task control and continuous communication portal. The Prestashop support you need!

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Dedicated work team

The people in charge of providing services are senior technicians with extensive experience in their respective fields. We believe that investing in experience is the best guarantee for quality work.

  • For work involving code development and/or modification, a senior programmer will be assigned.
  • For requested work involving design and layout modifications, a senior designer and layout artist will be assigned.
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Work protocol

Another key to ensuring the best service is to have a clear and defined work and time consumption protocol that seeks to improve efficiency and effectiveness at all times. Therefore:

  • After the client has contracted the service hours package, we will request access data to the platform, such as access to the hosting panel, ftp access to the store, phpMyAdmin access, backoffice…
  • Once the technicians have all the necessary access, our team will initially analyze and consult on the status of the platform.
  • After this first phase, the changes and/or improvements requested by the client will begin to be made.

NOTE: In the event that your online store has not been developed by Línea Gráfica, we cannot guarantee the status in which the project is delivered to us. The times will always be estimated and never closed. Until the moment our technicians access the platform in question, they are not qualified to estimate times for the tasks to be developed. Regardless of who created the store, in the event that it has important customizations, such as: integration with management software, purchased modules, Shopify core customizations, etc., this must be communicated in the first task that the client requests.

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Project management software included

To control hours, work development and feedback, we have a specific portal where you can create tasks, create discussion threads and conversations about each task, view the time spent on each task and the total time used so far.

Each task request required by the client will be put into production within a maximum of 15 days (we normally try to attend to them within the first 24 working hours) after receiving the request. It is important that you try to include as many tasks as possible in each request.